11/19/2023 0 Comments Lightspeed ecwid![]() ![]() (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences, today announced the closing of the previously reported acquisition of Ecwid, a best-in-class, global eCommerce platform, that allows customers to create standalone businesses in minutes. In the Stock Control section on the right-hand side, click Manage.Lightspeed Commerce Inc.Select the order and click on a refunded product.Find the returned order and change its fulfillment status to Returned.From your Ecwid admin, go to My sales → Orders page.In that case, you will need to manually update the stock quantity for a product since it won’t be automatically restocked. Scroll down to the Refund details section to see the information about the refund:ĭepending on your Shipping and Return policy, your customers may need to return an item before you can issue a refund.To get an at-a-glance overview of a refund: There you can check out the refund amount for a particular order or the reason for a refund. Viewing refund details for Lightspeed Paymentsĭetails about each refund are stored on the order details page. Please follow the Returns 101 guide to learn more about handling returns. In case your customer needs to return an item before you can issue a refund, you will have to create a return. If a customer hasn't received money after 10 business days, they must contact their bank. Then, the transfer process between your and your client’s banks starts that may take up to 10 business days. Once you issue a refund from your Ecwid admin, Lightspeed Payments will immediately transfer the money. (optional) In the Reason for refund, enter why the customer asked for a refund or what products were refunded.(optional) If you do not want to send a notification to a customer, untick the Send email with refund details to customer checkbox.In the Refund Amount, enter the amount you want to return to a customer.In the Update order dropdown menu at the top, select Refund order.From your Ecwid admin, go to My sales → Orders.To make a full or partial refund with Lightspeed Payments: You will start receiving payouts again once your balance is positive. While your account balance is negative, Lightspeed Payments will not send payouts to your bank account. In case your Lightspeed Payments balance is equal or lower than the refund amount, Lightspeed Payments automatically offsets negative transactions against future payouts. Products won't be automatically restocked, you will have to manually manage your inventory. The status of a refunded order will automatically change to the Refunded or Partially refunded immediately after you create a refund. Lightspeed Payments will not return a transaction fee you paid for an order. Depending on your return policy, you can include or exclude any additional spendings in refunds, such as shipping costs, handling fee, or tips however the total amount refunded cannot exceed the original sum paid by the customer for the order. If you create a partial refund, you can later return the remaining amount to a client. You can refund the total order amount or just a part of it. Creating a refund with Lightspeed Payments Please note that fees per online transaction are not refundable. A buyer will get an email notification about the refund and receive money within 5–10 business days. The refund will be paid from the account you use to get payments for the order. Lightspeed Payments refunds use the same payment method and currency that was used to pay for the order. You can also perform multiple partial refunds on the same order. ![]() With Lightspeed Payments, you can make a full or partial refund from the My sales → Orders page in your Ecwid admin. Occasionally, customers may ask for their money back for an order for a wide variety of reasons: if a purchase arrived damaged, the item size was wrong, or they just changed their mind.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |